1. Introduction

Welcome to Lumy Supply (hereinafter referred to as “we”, “our” or “the Store”). These Terms and Conditions govern the use of our website lumysupply.com (hereinafter, “the Site”) and the purchase of products through it. By accessing and using the Site, you agree to comply with and be bound by these Terms and Conditions.

2. Use of the Site

2.1. Eligibility

To use the Site and make purchases, you must be at least 18 years of age or using the Site under the supervision of an adult or legal guardian.

2.2. User Account

By registering on the Site, you are responsible for maintaining the confidentiality of your account and password, as well as for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password.

3. Orders, Prices and Payments

3.1. Placing Orders

All orders are subject to acceptance and availability. Lumy Supply reserves the right to refuse, limit, or cancel any order at our sole discretion, including suspected fraudulent transactions or pricing errors.

3.2. Prices

All prices displayed on the Site are in U.S. Dollars (USD). Applicable taxes and shipping fees will be calculated at checkout. Prices, promotions, and product availability are subject to change without notice.

3.3. Payments

Payment must be received and authorized before orders are processed or shipped. We accept payment methods available at checkout.

4. Shipping Policy

4.1. Processing Time

Orders are typically processed within 1–2 business days. Orders placed after 3:00 PM EST may be processed the next business day.

4.2. Shipping Time

Estimated shipping times vary by location and carrier. Standard shipping generally takes between 2–7 business days after processing.

Delivery delays caused by carriers, weather conditions, holidays, or other circumstances beyond our control are not guaranteed delivery failures.

4.3. Cost of Shipping

Shipping costs are calculated at checkout based on order weight, dimensions, and destination.

4.4. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Lumy Supply is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete addresses provided by the customer.

5. Return Policy

5.1. Lumy Supply will accept full credit only if:

a) The wrong item was ordered or broken items received within 48 hours and obtain a claim number.

b) The product presents any manufacturing problems.

5.2. The Company is not responsible for obligated to receibe any damaged or broken items due to the following reasons:

a) The product was used for exhibition and faded due to sunlight exposure.

b) The product was marked with a color sticker or an alarm was placed on the item as a control mechanism for your store.

c) If items are returned with store prices on them or used or in poor condition.

6. Professional Use Disclaimer

Certain products sold by Lumy Supply are intended for professional salon or cosmetology use only.

Lumy Supply is not responsible for damages, allergic reactions, misuse, improper application, or results obtained from incorrect handling or professional misuse of products.

Customers are responsible for performing appropriate patch tests and following manufacturer instructions.

7. Limitation of Liability

To the maximum extent permitted by law, Lumy Supply shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

8. Intellectual Property

All content on this Site, including logos, images, graphics, product descriptions, branding, and text, is the property of Lumy Supply and may not be copied, reproduced, or distributed without written permission.

9. SMS Terms & Conditions

By providing your phone number and opting in, you consent to receive SMS messages from Lumy Supply regarding orders, promotions, appointments, and account notifications.

Consent is not a condition of purchase.

9.1. Message Frequency

Message frequency may vary. Users may receive approximately 2–4 messages per week.

9.2. Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier plan.

9.3. Opt-In Methods

You may opt in by:

• Submitting a form on our website
• Providing your phone number during checkout
• Giving explicit consent to receive SMS messages

9.4. Opt-Out

You may opt out at any time by replying STOP to any SMS message.

9.5. Assistance

For assistance, reply HELP to any SMS message or contact us at: https://lumysupply.com/contact

9.6. Privacy Policy

Please review our Privacy Policy here: https://lumysupply.com/politica-privacidad/

We do not sell customer personal information to third parties.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania and applicable laws of the United States. Any disputes arising from these Terms shall be resolved in the appropriate courts located in Pennsylvania.

11. Changes to These Terms

Lumy Supply reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of the Site after changes are posted constitutes acceptance of those changes.

12. Contact Information

Lumy Supply
8 W South St Apt 1
York, PA 17401
United States
Email: info@lumysupply.com